FAQ
E-books
How do I receive my e-book after purchase?
Our yoga e-books are available for download immediately after purchase. You will receive an email with a download link that you can use to download the e-books directly to your device.
In what format are the e-books available?
Our e-books are available in PDF and ePub format. The ePub format is particularly useful if you want to read the e-books on e-book readers or mobile devices, as it adapts to the screen size.
What do I do if I don't receive the email with the download link?
Please check your spam folder first. If you still can't find the email, just contact us via our contact form or by email. We will be happy to send you the link again.
What do I do if the download link doesn't work?
If the download link does not work, please contact our support team directly. We will immediately provide you with a new link so that you can download your e-books without any problems.
Shipment
How long does it take to ship my yoga accessories?
Your order will be shipped within 2-3 business days. Delivery time varies depending on the shipping destination and is usually 7-21 business days.
How much does shipping cost?
Shipping costs within Germany are 3.90 EUR. Higher shipping costs may apply for international orders, which will be displayed during checkout.
Contact & cancellation
How can I contact customer service?
You can contact us at any time via our contact form on the website or by email at support@theyogafriends.com. Our support team will get back to you as soon as possible.
How can I cancel my order?
You can cancel your purchase within 14 days of receipt without giving any reason. Please just send us an email.
After cancellation, please send the goods back to us. As soon as we receive the return, we will refund the purchase amount within 14 days.
Please note that e-books are excluded from cancellation.